Frequently Asked Questions
How do I change my plan or cancel?
While we would hate to see you go, we understand that your needs may change over time. If you have a month-to-month contract simply email firstname.lastname@example.org at least 48 hours prior to your recurring payment and will be happy to make the change for you. If you have a three-month, six-month, or annual contract, there is a termination fee equal to one month – for the 3-month and 6-month contracts and a termination fee of two months for the annual contract (if terminating prior to the end of the contact terms). The only exception to this is if there are unforeseen circumstances, such as illness or moving out of the area. We can not return payments so make sure to cancel prior to your next billing cycle.
Can I pay for my membership months in advance?
All of our memberships have recurring billing and have variable length contracts.
If I don’t use the included child care hours or conference room hours each month do they carry over?
At this time you can not carry over your monthly child care or conference room hours.
What is the minimum amount of time I can use your services each day?
Our reservations are split into 90 minute increments. So, the minimum amount of time you can utilize our play services or our office space is 90 minutes per day. Each membership package offers a certain amount of included hours, but each reservation is for 90 minutes. So, a 12 hour play package actually offers 8 – 90 minutes sessions. You can use two 90 minutes sessions per day.
Can I Combine The On-Site Play Services with the Drop-Off (Dash) Services?
Yes, you may use the play services for a maximum of three hours per day. The drop-off services may be used for a maximum of 3 hours per day. You are, however, able to register and pay for both services in one day. Which means that you can work onsite for three hours and attend an off-site luncheon/run an errand while we watch your children for additional time. Please keep in mind that children under six may only use our drop-off services for a maximum of two times per week.
What Do I Need to Bring For My Child?
If you are using our drop-off services, please make sure to bring a complete change of clothes in a labeled tote bag. If your child will need to eat lunch, please make sure to pack this in the tote bag as well. Children using the play services should also have a labeled tote bag with all necessary supplies, including diapers, wipes, clothes, lunch (if needed) and prepared bottles that are labeled. We can store your bottles in our refrigerator.
Can I Leave the Premises If I Use Your Play Services?
If you are using our onsite child care services, we ask that you either remain onsite or are accessible within 30 minutes. So, a quick run to your car or even to grab a sandwich down the street is a possibility. Please keep in mind, though, that we offer our drop-off services to cover extended absences from the building.
Are there Private Call Rooms?
While we do not have private call rooms, you may use our private office or conference room to make quick calls as long as they are not otherwise in use or reserved. You can also step outside to make your calls.
How do I create an account? And do I need one if I’m not a member?
You can access our online system to create an account for your family. Or you can stop by Play, Work or Dash and we can help you create your account in person. In order to use the child care services, you do need to create an account so you can fill out the Client Information & Registration Form.
When do I pay for the “pay as you go” services?
At Play, Work or Dash there is a check-in station for both the child care services and the work area. We can accept debit or credit card payments as you enter (we do not accept cash). To make things faster, we recommend saving your credit card information to your account.
If I host a meeting in the conference room do my guests need to pay?
Adults participating in a meeting do not need to pay to enter. If they bring their kids, however, they would need to pay for child care.
Can I bring a guest?
Members are offered one free adult guest pass per month.
Can I Purchase a Gift Card?
Yes, we offer gift cards for sale online or in person. Gift cards, however, are only redeemable in person. You can not apply your gift card to online purchases.
Can I Bring Food From Home
Yes, you are free to bring your own food for you and your children. You are free to use our refrigerator to store your food for the day. However, please make sure to take it home with you at the end of the day. Also, please keep in mind that we are a nut-free (no peanuts or tree nuts) zone out of respect to the children with allergies.