Frequently Asked Questions
What is a Universal Play, Work or Dash Pass?
We are simplifying our options by offering a Universal Play, Work or Dash Pass. Each 90-minute pass grants you access to either:
- A 90-minute “Play and Work” timeslot (to utilize our supervised play services while you remain on-site and work in our shared office space) OR
- A 90-minute “Dash” timeslot (to utilize our drop-off child care service). You may use the Universal PWD pass as you need and want.
How do I change my plan or cancel?
While we would hate to see you go, we understand that your needs may change over time. If you have a month-to-month contract simply email firstname.lastname@example.org at least 48 hours prior to your recurring payment and will be happy to make the change for you. If you have a three-month or six-month contract, there is an early termination fee equal to one month – for the 3-month and 6-month contracts. The only exception to this is if there are unforeseen circumstances, such as illness or moving out of the area. We can not return payments so make sure to cancel prior to your next billing cycle.
Can I pay for my membership months in advance?
All of our memberships have recurring billing and have variable length contracts.
If I don’t use the included passes or conference room hours each month do they carry over?
At this time you can not carry over your monthly passes or conference room hours.
What is the minimum amount of time I can use your services each day?
Our reservations are split into 90 minute increments. So, the minimum amount of time you can utilize our “Play and Work” or “Dash” service is 90 minutes per day. Each membership package offers a certain amount of included 90-minute passes. You can use two 90 minutes sessions per day. You may purchase a daily pass to use the coworking space without child care.
What Do I Need to Bring For My Child?
Children using our services should bring a labeled bag with all necessary supplies, including diapers, wipes, clothes, lunch and/or snack, a cup/water bottle, and if applicable prepared bottles that are labeled. We can store your bottles in our refrigerator.
Are there Private Call Rooms?
While we do not have private call rooms, you may use our private office or conference room to make quick calls as long as they are not otherwise in use or reserved. You can also step outside to make your calls.
How do I create an account? And do I need one if I’m not a member?
You can access our online system to create an account for your family. Or you can stop by Play, Work or Dash and we can help you create your account in person.
How do I pay for the services?
You can pay for most services yourself online. We are also happy to help process your payments in person. We can accept debit or credit card payments (we do not accept cash). To make things faster, we recommend saving your credit card information to your account.
If I host a meeting in the conference room do my guests need to pay?
Adults participating in a meeting do not need to pay to enter. If they bring their kids, however, they would need to pay for child care.
Can I bring a guest?
Members are offered one free adult guest pass per month.
Can I Purchase a Gift Card?
Yes, we offer gift cards for sale online or in person. Gift cards, however, are only redeemable in person. You can not apply your gift card to online purchases.
Can I Bring Food From Home
Yes, you are free to bring your own food for you and your children. You are free to use our refrigerator to store your food for the day. However, please make sure to take it home with you at the end of the day. Also, please keep in mind that we are a nut-free (no peanuts or tree nuts) zone out of respect to the children with allergies.